Exactix
A collection of help desk articles regarding UDig NY's location request submission software - Exactix.
Exactix is UDig NY's one-call platform for ticket management and location request submission. The software offers a rich mix of features and security that make it the most optimal one-call platform in the country. With easy mapping features, type-ahead fields, customization to manage work, and access to real-time utility response information, Exactix makes the location request process simpler for the Excavator, the Member Utility, and the One-Call Center
- Complete Your Location Request
- Complete Your Location Request (Training Role)
- Contact Information
- Design Ticket Dates
- Design Tickets (Excavator)
- Design Training (Excavator)
- Field Contact
- Find Ticket/View Utility Responses Without Account
- Home Button
- Job ID
- Mapping – Between Intersections
- Mapping – Intersections
- Mapping – Street Address
- Regular Ticket Dates
- Single Address (Excavator)
- Single Address (Homeowner)
- Three-Dot Menu
- Tickets Role (Excavator)
- Training Role (Excavator)
- Utilize Excavator Profile
- View Company Tickets (Excavator)
- View Office Tickets (Excavator)
- Logging Into Exactix Mobile
- Settings Button
- The Tickets Screen
- Ticket Filter
- Tickets Button
- Viewing Location Requests
- What is Exactix Mobile?
- Adding additional destinations
- Destinations
- Respond to Location Request in Exactix
- System Holidays Extactix - Member Roles and Permissions