At UDig NY, our top priority is safety. We are constantly exploring ways to improve our processes and technology to ensure the safety of your underground facilities. With this in mind, we are pleased to announce that we have expanded our technology to expedite the delivery of call outs, which will help us notify Member Facility Operators of location requests more efficiently.
Effective from the evening of April 5, 2023, every call out notification will be an automated call. This will ensure that members receive the notification promptly, enabling members to take appropriate action to safeguard their underground facilities. The automated calls will occur twice, and if there is no response to the prompts in the automated message, a Damage Prevention Representative will make a manual call. This technology enhancement is a significant step forward in improving our response time and efficiency.
We understand that our members have busy schedules and may not be able to take calls at all times. Therefore, we are also offering an optional SMS (text) notification service for those who receive call outs. This will enable participating members to receive a text message with the necessary details, making it easier for them to respond promptly and effectively. To sign up for this service, please utilize our service desk to notify our Member Services department.
We believe that these technology enhancements will go a long way in ensuring the safety of your underground facilities. For any questions or concerns, please do not hesitate to contact UDig NY’s Member Services Department at [email protected] or call (800)309-8289 option 1.
